Major Electronix Customer Help Frequently Asked QuestionsGet quick answers about ordering, shipping, payments, returns and working with Major Electronix.
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Where are you located?Our Major Electronix company sales office and warehouse are located just outside Cleveland, Ohio at 33801 Curtis Boulevard, Suite 110, Eastlake, OH 44095. Company
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What are your shipping charges?We offer low flat-rate ground shipping to the continental United States. Most orders ship by UPS from our Eastlake warehouse. Vendor-direct orders may ship from another warehouse by a different carrier, including FedEx or USPS. Some large or heavy items may incur freight charges and require a formal quote be sent. Shipping
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Am I charged for the Norton Shopping Guarantee?No. The Norton Shopping Guarantee is included at no charge with each order and is not a subscription. Its benefits expire 30 days after the purchase date. View the terms and conditions. Order Protection
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What forms of payment do you accept?We accept Visa, Mastercard, American Express and Discover. Online orders can also be placed using PayPal or Amazon Pay. Payments
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Is your shopping cart secure?Yes. We use a secure credit card processing system, and credit card numbers are not stored online. Security
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How long have you been in business?Major Electronix Corp. was established in 1984. Company
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How can I contact a real person?Call us at 800-966-2345 or use our live chat feature. Our office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time. Contact
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Where is my order?If you created an account when ordering your order confirmation email includes a link to your order details, where you can review its status and available tracking information. If you checked out as a guest, you can contact us for any order tracking questions you have. For more help, email our sales team or call 800-966-2345. Order Status
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What return coverage do you offer?We offer a 30-day return policy. Review the complete Returns Policy for eligibility and instructions. Returns
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How do I return an item?Contact us by email with your order confirmation number and reason for the return. We will reply with return instructions and a return authorization number. Mark both numbers clearly on the outside of every package, and review our Returns Policy before shipping your item. Returns
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How long until my order ships?In-stock orders received before 1:00 p.m. Eastern Time can ship the same business day. Orders placed after that time or over the weekend ship on the next business day. Shipping
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What if my order arrives damaged or is missing an item?Report visible package damage to UPS or any other delivery carrier at the time of delivery. Please notify Major Electronix of any damage or missing items within 24 hours so we can help resolve the issue. Order Help
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Do you charge sales tax?Orders shipped to Ohio include sales tax unless you provide a valid sales tax exemption number. Orders shipped to other states are not charged sales tax. Orders
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How can my company offer products to Major Electronix?We are always interested in products that can serve our customers. Send your company and product information to [email protected]. Vendor Inquiries
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Are your products brand new?Yes. Unless otherwise stated, the products we sell are new. Products
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Do you ship items overseas?Overseas shipments cannot be placed through our online checkout. We can accept Canadian orders by phone and some overseas orders via a formal quote. For assistance, email [email protected] or call 800-966-2345. International Orders
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Can you ship by Next Day Air?Yes, Next Day Air and 2nd Day Air are available as shipping options. If an item is not in stock, we will contact you to discuss how you would like to proceed. Expedited Shipping
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How long does shipping take?Domestic orders ship from various U.S. warehouses depending on the manufacturer. Estimate transit time with the UPS website or FedEx website. Delivery Time |